Privacy Policy

Aussie Print Shop respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Aussie Print Shop collects, holds, uses and discloses personal information when you visit our website, request a quote, place an order, upload artwork, contact us, create an account, subscribe to communications or otherwise interact with our business.

This policy should be read together with our Terms & Conditions and any other policies that apply to our products and services.

In this Privacy Policy, "Aussie Print Shop", "we", "us" and "our" refer to Aussie Print Shop.

The personal information we collect depends on how you interact with Aussie Print Shop and the products or services you use.

Depending on the circumstances, this may include:

• Identity information: your name and business or organisation name.
• Contact information: email address, telephone number, postal address and delivery address.
• Account information: login or account-related information where you create an online account.
• Order information: products purchased, quantities, specifications, quotations, invoices and order history.
• Artwork and files: artwork, logos, photographs, documents and other files supplied for printing.
• Communication information: information you provide when contacting us by email, telephone, contact forms or other communication channels.
• Payment-related information: information required to process or verify payments. Payment card details may be handled directly by an applicable payment service provider rather than being stored by Aussie Print Shop, depending on the payment method used.
• Technical information: information about your browser, device, IP address, operating system and interactions with our website where collected through our website technologies.
• Marketing preferences: information about whether you have chosen to receive promotional communications and your communication preferences.

We do not generally seek to collect sensitive information about customers. If sensitive information is provided to us unnecessarily, we will handle it in accordance with applicable privacy requirements.

We may collect personal information directly from you or, where permitted by law, from other sources.

This may occur when you:

• Visit or use our website.
• Create or manage an account.
• Place an order for printed products.
• Request a quotation or discuss a custom project.
• Upload artwork or other files.
• Submit a contact or enquiry form.
• Contact our customer service team.
• Subscribe to marketing or promotional communications.
• Interact with us through applicable business channels.

We may also automatically collect certain technical information when you use our website, depending on the technologies and services enabled on the website.

We collect and use personal information for purposes reasonably necessary to operate our business and provide our products and services.

• Process and fulfil orders.
• Prepare quotations and invoices.
• Process payments.
• Arrange production and delivery.
• Communicate with you about your order.
• Provide customer support.
• Respond to enquiries and requests.
• Verify account or order information.
• Manage corporate and trade accounts.
• Maintain business and financial records.
• Improve our website, products and customer experience.
• Maintain website and information security.
• Detect, investigate and prevent fraud or misuse.
• Meet legal and regulatory obligations.
• Send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

When you order printing services, you may provide artwork, images, logos, photographs, documents and other files to us.

These files may contain personal information relating to you or other individuals. We use those files primarily for purposes associated with providing the printing service you requested.

You are responsible for ensuring that you have appropriate rights and permissions to provide artwork and other content to us for reproduction.

We may need to retain order-related files for operational, accounting, customer-service, legal or record-keeping purposes, subject to our applicable retention practices and legal obligations.

When you pay for an order, payment information may be processed by the payment method or payment service provider selected during checkout.

Depending on the payment method, we may receive information such as payment status, transaction reference, payment amount and limited payment details needed to reconcile your order.

We do not intend to collect or store full payment card numbers where those details are processed directly by a payment service provider.

Payment providers may have their own privacy policies and terms governing how they handle information. You should review the privacy information provided by the relevant payment provider when using its services.

Our website may use cookies and similar technologies to enable functionality, remember preferences, understand website usage, maintain security and improve the customer experience.

Depending on the technologies currently enabled on our website, these may include:

• Essential technologies required for website functionality, security and ordering processes.
• Preference technologies used to remember settings or choices.
• Analytics technologies that help us understand website traffic and usage.
• Marketing technologies where applicable and lawfully used to measure or support promotional activity.

Your browser may allow you to control or block cookies. Disabling certain cookies may affect the functionality of parts of our website.

We may disclose personal information where reasonably necessary to provide our products and services, operate our business, comply with legal obligations or protect our legitimate business interests.

Depending on the circumstances, information may be disclosed to:

• Payment and transaction service providers.
• Courier, freight and delivery providers.
• Technology and hosting service providers.
• Website and software service providers.
• Professional advisers where reasonably necessary.
• Government agencies or regulators where legally required.
• Law enforcement or other authorities where disclosure is authorised or required by law.

We do not sell personal information to third parties as a commercial data product.

Some technology, payment, hosting, software or other service providers used by an Australian business may process or store information outside Australia.

Whether your personal information is disclosed to an overseas recipient depends on the services and providers used by Aussie Print Shop at the relevant time.

Where required by applicable privacy law, we will take appropriate steps in relation to overseas disclosure and the handling of personal information by relevant service providers.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the type of information and system involved, security measures may include access controls, authentication, secure transmission, system monitoring, restricted staff access, backups and other appropriate technical and organisational safeguards.

Access to personal information is limited to people and service providers who reasonably require it for their role or services.

No online system or method of electronic transmission can be guaranteed to be completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable law, including the Notifiable Data Breaches scheme where applicable.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, meet legal obligations and protect our legitimate interests.

The retention period depends on the type of information and the reason it is held.

When personal information is no longer required and there is no legal or business reason to retain it, we take reasonable steps to delete, destroy or de-identify it.

Backup systems and third-party service providers may retain information for periods determined by their applicable systems and retention practices.

We may use your contact information to send information about our products, services, promotions or other business updates where permitted by applicable law.

You can generally unsubscribe from promotional email communications by using the unsubscribe mechanism included in the relevant message.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, invoices, delivery updates or messages required to provide a service you have requested.

You may request access to personal information that we hold about you, subject to applicable law and any applicable exceptions.

To make an access request, contact us using the details provided at the end of this policy. We may need to verify your identity before providing access.

We will generally respond to access requests within a reasonable period and in accordance with applicable privacy requirements.

In some circumstances, we may refuse access where permitted or required by law. If this occurs, we will explain the relevant reasons where we are permitted to do so.

We take reasonable steps to ensure that personal information we use or disclose is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, you can request that it be corrected.

Please contact us with enough information to identify the relevant record and explain the correction required.

Where appropriate, we will update our records and take reasonable steps to notify relevant recipients of the correction.

Where it is lawful and practicable, you may be able to interact with us without identifying yourself or by using a pseudonym.

This may not be practical where identification is required to process an order, make a payment, arrange delivery, manage an account, comply with legal obligations or provide a service you have requested.

Our website and printing services are primarily directed toward businesses, organisations and general consumers rather than children.

We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services.

If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the situation and take appropriate action where required.

Our website may contain links to websites, applications or services operated by third parties.

Those third parties have their own privacy practices and policies. We are not responsible for the privacy practices of websites or services that we do not operate.

We recommend reviewing the privacy policy of a third-party website before providing it with personal information.

If you believe that Aussie Print Shop has handled your personal information in a way that breaches applicable privacy requirements, we encourage you to contact us first so that we can investigate and respond.

Please provide sufficient information to help us understand your concern, including the relevant account, order or communication where appropriate.

We will acknowledge and investigate privacy complaints and aim to provide a response within a reasonable period.

If you are not satisfied with our response, or if your complaint remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, information-handling practices or applicable privacy requirements.

When we make changes, we will publish the updated policy on this page and update the "Last updated" date.

We recommend checking this page periodically to stay informed about how we manage personal information.

If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us.