Where are Aussie Print Shop products manufactured?
All of our printing is produced locally in Australia across our modern print facilities in Sydney and Melbourne, ensuring rapid turnaround times and supporting Australian jobs.
Frequently Asked Questions
Company Questions
Product Questions
Can I order custom sample proofs for Standard Business Cards?
Yes, we provide digital PDF soft proofs free with every order, and physical hard copy printed proofs can be arranged on request.
Guarantee Questions
What is your satisfaction guarantee?
We offer a 100% Quality & Satisfaction Guarantee. If your order contains a print defect or fails to meet our strict quality standards, we will reprint it immediately or provide a full refund.
Custom Questions
Can I request bespoke print dimensions or materials not listed online?
Yes! Our team caters to bespoke corporate and commercial printing requests. Contact us with your custom specifications, and our print specialists will prepare a quote within 24 hours.
Support Questions
What are your customer support operating hours?
Our Australian customer support and production facilities operate Monday to Friday from 8:30 AM to 5:30 PM AEST.
How quickly will I receive a response to my inquiry?
We strive to respond to all contact inquiries, artwork reviews, and custom quote requests within 1-2 business hours.
Artwork Questions
What is bleed, and why do I need it?
Bleed is an extension of artwork or colour(s) to minimise unprinted edges appearing when we cut your prints to size. All print files must include a minimum 3mm bleed before upload unless a white/unprinted background surrounds your artwork and doesn't extend to the page edge.
What file formats do you accept?
We highly recommend submitting your artwork as a high-resolution PDF (minimum 300 DPI) with all fonts outlined and images embedded. We also accept high-resolution JPEG, PNG, and TIFF files for certain products like posters and photo prints.
What colour profile should I use?
For the most accurate print results, please ensure all your artwork files are set up in CMYK colour mode rather than RGB. RGB is meant for digital screens, and colours may appear duller when converted to CMYK for printing.
How do I check my digital proof?
Once you upload your artwork, our system generates a digital proof. You can review this directly in your browser. We strongly recommend downloading the high-res PDF proof, as it provides the closest representation of how your files will appear in print, highlighting any hidden issues or cut-offs.
What is the difference between CMYK and RGB?
RGB (Red, Green, Blue) is used for digital screens and monitors. CMYK (Cyan, Magenta, Yellow, Key/Black) is the standard colour model used in printing. Because CMYK has a smaller colour gamut than RGB, some bright colours on your screen might look muted when printed. Always design in CMYK for the best results.
What resolution should my images be?
For crisp, clear printing, all raster images (like photos) should be at least 300 DPI (Dots Per Inch) at their final printed size. Images pulled from the web are usually 72 DPI and will look pixelated or blurry when printed.
Do you provide templates for artwork setup?
Yes! We provide free downloadable templates for all our products in Illustrator (.ai), InDesign (.indd), and PDF formats. These templates include bleed lines, cut lines, and safe zones to ensure your artwork is set up perfectly.
Payment Questions
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateways.
Where do I find my invoice or tax receipt?
Invoices are automatically emailed to you upon successful payment. You can also download them directly from your Account Dashboard at any time under the 'Order History' section.
Do you offer corporate invoicing or 30-day terms?
Yes, we offer invoicing and 30-day payment terms for approved corporate clients and regular bulk purchasers. Please contact our support team to apply for a corporate account.
Delivery Questions
How long does production and shipping take?
Standard production takes 2-4 business days. Shipping times vary based on your location and selected delivery method, typically ranging from 1 to 5 business days. Express overnight shipping is available at checkout for urgent orders.
Can I track my order?
Yes! Once your order has been dispatched from our facility, you will receive an email with a tracking link so you can monitor your delivery in real-time.
Do you ship internationally?
Currently, we focus primarily on domestic shipping to ensure the fastest turnaround times. However, we can accommodate international shipping for bulk orders upon request. Please contact support for a custom quote.
What if my delivery is delayed or lost?
While rare, delivery delays can happen due to courier issues. If your order is significantly delayed beyond the estimated delivery date, please contact our support team. We will investigate with the courier and ensure you receive your order or a replacement.
Materials Questions
What kind of paper do you use for flyers and brochures?
We offer a wide range of paper stocks. Our standard options include 150gsm gloss for a budget-friendly vibrant finish, and 250gsm silk for a more premium, durable feel. We also offer recycled paper options and luxury thick card stocks.
Are your banners waterproof and suitable for outdoor use?
Yes, our outdoor vinyl banners, mesh banners, and PVC boards are completely waterproof and UV-resistant, making them perfectly suited for long-term outdoor exposure in all weather conditions.
Can I request custom materials not listed on the website?
Absolutely. If you have a specific material or unique finish in mind that isn't listed, please reach out to our team for a custom quote. We have a vast network of suppliers and can usually source what you need.
Other Questions
What is your return and refund policy?
We stand behind the quality of our prints. If you are not 100% satisfied with your order due to a manufacturing error or defect on our end, please contact us within 14 days of receipt for a full reprint or refund.
Can I cancel or modify my order after placing it?
Because our printing process is highly automated to ensure fast turnaround times, you only have a 30-minute window to cancel or modify your order after it is placed. Once it enters production, changes cannot be made.
Do you offer sample packs?
Yes! We offer free sample packs featuring our most popular paper stocks, finishes, and product types. This allows you to feel the quality before placing a large order.
Do you offer graphic design services?
Yes, we have an in-house team of professional graphic designers. If you don't have print-ready artwork, our team can help you design everything from logos and business cards to complex brochures. See our Design & Digital section for pricing.
Is there a minimum order quantity?
For most of our digital print products, there is no minimum order quantity (you can order just 1). However, some specialty products and offset printing methods may have minimum runs. This will always be clearly stated on the product page.
Pod Questions
How does Aussie Print Shop's print-on-demand service work?
Our print-on-demand (POD) service allows you to print exactly the quantity you need, when you need it, with no minimum order requirements. You upload your design, select specifications, and place an order. We handle production and fulfillment on demand.
Do you offer white-label shipping for resellers?
Absolutely. Our Reseller Program includes white-label shipping, meaning your orders will be shipped in unbranded packaging with no Aussie Print Shop invoices inside, so it looks like it came directly from your business.
Can I integrate my Shopify/WooCommerce store?
Yes, our API and direct integrations allow you to connect your e-commerce store directly to our POD facility. Orders placed on your website will automatically be routed to us for printing and fulfillment.
What is the turnaround time for POD orders?
Most print-on-demand orders are produced and dispatched within 2-3 business days. During peak seasons, this may extend slightly, but we prioritize API and reseller orders to ensure your customers get their products fast.
Corporate Questions
Do you offer trade discounts for graphic designers and agencies?
Yes, we offer a specialized Trade Print Program for graphic designers, marketing agencies, and print brokers. This gives you access to wholesale pricing, priority support, and unbranded shipping.
Can you handle large-scale corporate rollouts?
Absolutely. We have the capacity to handle multi-location rollouts for franchises and large corporations. We can print, package, and distribute marketing materials directly to hundreds of stores nationwide.
Can you set up a custom ordering portal for our company?
Yes, for enterprise clients we can build a custom, branded Web-to-Print portal. This allows your team members to log in, customize approved templates, and order marketing materials directly while maintaining brand consistency.