Returns, Refunds & Reprint Policy
We stand behind every piece of print that leaves our Australian facility. If your order does not meet our strict quality standards, we are committed to making it right immediately.
Our 100% Quality Reprint Guarantee
Free Reprint + Express Dispatch on Defective ItemsBecause custom printed products are personalized and cannot be resold, standard change-of-mind returns are not possible. However, if your order contains a manufacturing defect, incorrect paper stock, cutting misalignment exceeding 1mm, or shipping damage, we will reprint and express ship your order at 100% our cost or provide a full refund.
How to Lodge a Quality Claim
What is Not Covered Under Warranty
To prevent issues before production, we provide free prepress file inspection. However, we cannot accept responsibility for:
- Customer typographical, spelling, phone number, or grammar errors present in uploaded artwork.
- Low-resolution source files (images supplied below 150 DPI that appear pixelated when printed).
- RGB to CMYK screen-to-print color shifts when non-CMYK artwork is supplied.
- Missing bleed when text is placed outside safe zones and clipped by user error.
Tip: Read our Artwork Guidelines to ensure your files are 100% print-ready.
Need Assistance with an Existing Order?
Our customer support team is available 7 days a week.